Privacy protection

Privacy Policy

Last updated: August 6, 2025

Introduction

At Ringado, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our chat service.

Information We Collect

Information You Provide

  • Name: We collect your name to personalize your chat experience.
  • Email Address (Optional): We may collect your email address only if you choose to provide it. This helps us follow up with you if our operator isn't immediately available.
  • Chat Messages: We collect the messages you send through our chat interface to facilitate communication with our team.

Automatically Collected Information

  • Usage Data: We may collect information about how you interact with our service, including timestamps and session duration.
  • Technical Data: We may collect basic technical information such as your IP address and browser type for security and performance purposes.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our chat service
  • Connect you with our operators
  • Follow up on conversations when necessary
  • Ensure the security and proper functioning of our service
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With Your Consent: We may share information when you give us explicit permission.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
  • Service Providers: We may share information with trusted service providers who help us operate our service, subject to confidentiality agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Security Measures

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Control: Strict access controls limit data access to authorized personnel only
  • Monitoring: Continuous monitoring for security threats and policy violations
  • Audit Trails: Complete audit logs of all data access and modifications
  • Regular Security Reviews: Periodic security assessments and vulnerability testing

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent where processing is based on consent
  • Report Policy Violations: Report any suspected misuse of our service or your data

🛡️ Data Protection Guarantee

We guarantee that your personal data will never be used for unsolicited marketing, sold to third parties, or shared without your explicit consent. Any violation of this guarantee entitles you to immediate account termination and data deletion upon request.

Email Communication Policy - ZERO TOLERANCE

⚠️ STRICT EMAIL POLICY

We maintain a ZERO TOLERANCE policy regarding email misuse.

Our Commitment

We NEVER use your email for spam or marketing purposes. Your email address, if provided, is used exclusively for:

  • Service Communications: Following up on unresolved conversations
  • Critical Notifications: Important service-related notifications only
  • Support Responses: Responding to your inquiries when our operator is unavailable

User Obligations & Sanctions

By using our service, you commit to the following:

  • ✓ No Marketing Use: You agree not to use any email addresses collected through our service for marketing, promotional, or commercial purposes
  • ✓ No Data Harvesting: You commit not to extract, collect, or store email addresses for purposes other than legitimate customer service
  • ✓ Professional Conduct: You agree to use our service only for genuine business communications

🚫 IMMEDIATE SANCTIONS FOR VIOLATIONS

Any violation of our email policy will result in:

  • • Immediate Account Suspension: Your account will be suspended without prior notice
  • • Permanent Ban: Repeat offenders or severe violations result in permanent service ban
  • • Legal Action: We reserve the right to pursue legal remedies for data misuse
  • • No Refunds: Violations void any refund eligibility

Monitoring & Detection

We actively monitor for policy violations through:

  • Automated detection systems for suspicious activity patterns
  • Regular audits of email usage and communication practices
  • User reporting mechanisms for policy violations
  • Integration with anti-spam and abuse detection services

Opt-out Policy: You can opt out of our email communications at any time by contacting us. This right is absolute and will be honored immediately.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, want to report a policy violation, or have concerns about our privacy practices, please contact us immediately at:

⚡ Emergency Contact

For urgent privacy violations or security incidents, contact us immediately at [email protected]. We respond to abuse reports within 24 hours.

🚨 FINAL WARNING

This Privacy Policy constitutes a legally binding agreement. Violation of any term, especially regarding email misuse or data harvesting, will result in immediate service termination and potential legal action. By using our service, you acknowledge that you have read, understood, and agree to be bound by these terms.

This Privacy Policy is effective as of August 6, 2025 and supersedes all previous versions.
Version 2.0 - Enhanced Security & Compliance Edition

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